Privacy Policy for The ChocoLoop
This Privacy Policy explains how The ChocoLoop ("we", "our", "us") collects, uses, stores, protects, and handles your personal data when you interact with our ecommerce platform, including AI‑powered features such as Snap & Snack mood detection, Sweet Spot personality quizzes, and customizable bundle creation.
We are committed to safeguarding your privacy and ensuring that all personal data is processed securely, transparently, and only for legitimate purposes beneficial to you.
1. Information We Collect
We only collect personal data necessary to deliver our services effectively, securely, and in accordance with privacy laws.
1.1 Account Information
When creating an account, you may provide details such as: your name, email address, password, delivery address, and phone number. This enables purchases, order updates, and customer support.
1.2 Snap & Snack Facial Input (Optional)
If you use Snap & Snack, you may choose to upload or capture an image of your face. The system analyzes visible facial expressions to estimate your mood exclusively for chocolate recommendations.
We do NOT:
- store your image beyond the temporary processing window,
- create biometric identifiers,
- perform identity recognition or surveillance,
- use facial data for advertising or profiling.
1.3 Sweet Spot Quiz Responses
Quizzes may ask about your preferences, cravings, goals, habits, or taste profile. These are processed only to generate personalized product recommendations and bundles.
1.4 Transaction & Usage Data
We collect order history, payment confirmations (from payment processors), cart activity, and interactions with features like Create‑a‑Bundle.
2. How We Use Your Data
We process your data to provide safe, personalized, and reliable service.
2.1 Service Delivery
To fulfill orders, verify account identity, provide personalized chocolate recommendations, manage quizzes, and enable bundle customization.
2.2 Security & Fraud Prevention
We monitor login attempts, transaction anomalies, and suspicious behavior to protect users from fraud and unauthorized access.
2.3 Customer Support
Your information helps us resolve issues, process refunds, update orders, and respond to inquiries.
3. Data Storage and Security
Your data is securely stored using industry‑standard encryption, role‑restricted access, and continuous monitoring.
• We use encrypted databases and HTTPS transport.
• Facial images from Snap & Snack are processed in‑memory and permanently deleted after analysis.
• Quiz and recommendation results are anonymized whenever feasible.
• We strictly prohibit selling, renting, or misusing your information.
4. Data Sharing
We only share necessary data with trusted third‑party providers such as payment processors, logistics partners, and analytics tools. These parties must comply with privacy laws and sign data‑processing agreements.
We do NOT share your data with:
- advertisers,
- data brokers,
- external AI models unrelated to service delivery.
5. Your Rights
In compliance with RA 10173 (Philippine Data Privacy Act), GDPR (Europe), and CCPA (California), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of certain data
- Withdraw consent for optional features like Snap & Snack
- Export your account information
6. Contact Information
If you have privacy‑related concerns, contact our Data Protection Officer: